Shipping policy

Shipping, Return & Refund Policy

Last Updated: August 19, 2025

Thank you for shopping with Adi Maa Annapurna Bastralaya Private Limited (AMAB.IN).
We are committed to providing you with the best shopping experience. Please review our Shipping, Return, and Refund Policy carefully, as it explains how we handle deliveries, cancellations, exchanges, and refunds.

By making a purchase on our website, you agree to the terms outlined below.

1. Shipping Policy

1.1 Delivery Coverage

We currently ship Pan-India. Unfortunately, international shipping is not available at this time.

1.2 Estimated Delivery Time

  • Orders are typically dispatched within 1–2 business days of confirmation.

  • Standard delivery timelines are 5–7 business days depending on your location and courier partner availability.

  • Delivery to remote or difficult-to-reach areas may take additional time.

1.3 Courier Partners

We work with leading logistics providers such as Shiprocket, Delhivery, Blue Dart, DTDC, Ekart, India Post, and others to ensure safe and reliable delivery.

1.4 Shipping Fees

  • Free Shipping: Orders above ₹2000 qualify for free shipping.

  • Flat Rate Shipping: A minimal charge may apply for orders below ₹2000.

1.5 Tracking Orders

Once your order is shipped, you will receive a tracking link via SMS and Email to monitor your delivery.

1.6 Non-Serviceable Areas

Certain pin codes may not be serviceable for COD (Cash on Delivery). We will notify you at checkout if COD is unavailable in your area.

2. Order Cancellation Policy

2.1 Cancellation by Customer

  • You may cancel your order within 24 hours of placing it, or before dispatch, whichever is earlier.

  • Once shipped, an order cannot be cancelled.

2.2 Cancellation by AMAB.IN

We reserve the right to cancel orders in cases such as:

  • Product out of stock or unavailable.

  • Inaccurate product/pricing information.

  • Fraudulent or suspicious transactions.

  • Delivery address not serviceable.

In such cases, we will notify you promptly and initiate a full refund to your original payment method.

3. Return & Exchange Policy

3.1 Eligibility for Returns

We accept returns/exchanges under the following conditions:

  • The product is damaged, defective, or incorrect.

  • The issue is reported within 7 days of receiving the order.

  • A clear unboxing video (before opening the package) is provided as proof.

3.2 Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Worn, washed, or used clothing.

  • Undergarments and innerwear.

  • Items sold under “Sale” or “Clearance”.

  • Customized or altered products.

  • Products with tags removed, broken seals, or missing original packaging.

3.3 Exchange Policy

  • Exchanges are allowed only for size or color issues, subject to stock availability.

  • The exchange value will be equal to the original purchase value.

  • Refunds are not provided for exchanges; instead, replacements are issued.

3.4 Return Shipping Costs

  • If the return is due to our error (wrong item/damaged product), we will cover the return shipping cost.

  • For other reasons, return shipping costs may be borne by the customer.

4. Refund Policy

4.1 Refund Method

  • Refunds are credited to your AMAB Wallet or original payment method, as per your preference.

  • Wallet credits can be used for future purchases on AMAB.IN.

4.2 Refund Timeline

  • Refunds are processed within 7–14 business days after receiving and inspecting the returned goods.

  • Delays may occur due to banking/financial institution policies.

4.3 Conditions for Refunds

Refunds will only be issued if:

  • The return request is raised within the allowed window.

  • The returned product meets our return conditions.

  • Proof of damage/incorrect delivery is provided (via photos or unboxing video).

5. Returning Goods

You should send returned goods to:

Adi Maa Annapurna Bastralaya
Bagnan Station Road, Near Durga Mandir
Bagnan, West Bengal – 711303
India

  • Please ensure products are packed securely to avoid damage.

  • We recommend using a trackable and insured courier service.

  • We are not responsible for goods lost or damaged in transit.

6. Gifts & Promotional Items

  • If the product was marked as a gift and shipped directly to you, you will receive a gift credit of equal value upon return approval.

  • If the gift was not shipped directly to you, the refund will be issued to the original purchaser.

  • Free gifts or promotional items are not eligible for return/refund.

7. Contact Us

For any questions or to initiate a return/refund request, please contact us:

📧 Email: info@amab.in
🌐 Website: www.amab.in
📍 Address: Bagnan Station Road, Near Durga Mandir, Bagnan, West Bengal – 711303